Nice people wanted.

We're always on the lookout for super, fabulous, out there, ambitious, stylish, mathematical, creative, nerdy, introspective, loud, insular, brave, stupidly funny, crazy, nice people. If this is you, email and tell us a bit about yourself.

Web Developer

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.

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Web Developer

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the Web Design (Email, Landing Pages, Web Applications) to actual code that will produce visual elements of the application. You will work with the Creative Team / UX and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Key Qualities:
  • Proficient in understanding web markup, including HTML5, CSS3
  • Knowledgable in CSS pre-processors such as LESS and SASS
  • Proficient in understanding Javascript and popular frameworks
  • jQuery
  • Angular
  • React
  • Basic knowledge / experience with NodeJS
  • Experience with automated workflows and scaffolding tools (Gulp, Grunt)
  • Proficient in understanding cross-browser compatibility
  • Proficient in understanding email clients rendering quirks
  • Proficient in understanding source control (Git)
Additional Qualities:
    Knowledgable in:
  • NodeJS frameworks (SailsJS, Express, Koa, Hapi)
  • RESTful architectural principles
  • CMS such as (KeystoneJS, Wordpress, Kentico and Sitecore)
  • Open source contributions (Github and the likes)
Responsibilities:
  • Develop HTML Emails and Landing Pages
  • Develop web applications
  • Build reusable code and libraries
  • Optimise builds and adhere to standards
  • Collaborate with other team members and stakeholders

Apply now
 

Senior Account Director

We are looking for the ultimate customer champion who is passionate about creating exemplary customer experiences.

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Senior Account Director

Key Qualities

  • The ultimate customer champion, passionate about creating exemplary customer experiences
  • Motivated and driven to create global best practice
  • A big thinker and brave innovator
  • An inspiring leader, excited by growing customer centric talent
  • A compelling presenter and story teller
  • Commercially astute
  • Proud and demonstrative of the Lavender value

Responsibilities

Team support and growth

  • Lead by example, demonstrating quality service and thinking
  • Manage an effective and motivated team that deliver work with 100% accuracy
  • Delegate clearly – upward and downward
  • Ensure you are the agency go to for client updates

Building a trusted client partnership

  • Understand key client's ambition, knowing that their success is your success
  • Provide expert opinion to clients based on your business, market and CX expertise
  • Own client satisfaction through ownership of the Client Satisfaction Survey results

Brief writing

  • Write insightful briefs that inspire creative and technology teams

Knowledge of client's business

  • Work closely with lead creative to deliver impactful CX ideas
  • Create and deliver client strategies and quarterly plans. You are a thought leader in this area
  • Make yourself the expert on the client's market and consumer trends in Australia and Globally
  • Own CX best practice
  • Create effective customer journeys that are relevant to the brand's segments and business goals

Managing process and measurement

  • Oversee AMs and AEs to deliver work that meets the brief on time and within budget
  • Positively critique and guide creative to ensure it is on brief and will cut through
  • Create meaningful test plans and push clients for results
  • Create strategic case studies for work for agency PR and award entries

Accuracy and quality control

  • Set clear standards on briefs and debriefs
  • Focus on attention to detail delivers 100% accuracy
  • Ensure all work is measured and results are shared across the agency

Confident presentation skills

  • Create inspiring presentations embedded in CX principles
  • Add value in every meeting through CX expertise
  • Confidently present and sell brave business solutions and creative ideas

Financial management and numeracy

  • Use Workbook to manage projects to a set margin
  • Work with Group Business Head to set, and meet annual and monthly revenue targets
  • Accurately forecast monthly revenue (within 10% margin)
  • Timesheet accurately and in a timely manner
  • Deliver on a set utilisation

Entrepreneurial business builder

  • Spot gaps in your client's business and lead proactive CX briefs to create ideas to fill them
  • Contribute to new business campaigns and pitches
  • Create pitch winning CX submissions
Apply now
 

IT Systems Technician

We are looking for a highly motivated IT Systems Technician to join our IT team. Based in Sydney city, the role is responsible for the day-to-day IT functions of our Sydney and Melbourne offices.

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IT Systems Technician

We are looking for a highly motivated IT Systems Technician to join our IT team. Based in Sydney city, the role is responsible for the day-to-day IT functions of our Sydney and Melbourne offices. The position is varied, being a mix of end-user support and server management and will provide the opportunity to work with a first class technology mix. You will need to be motivated to work autonomously and have excellent interpersonal skills in order to work alongside our driven and passionate team.

Desired Skills & Experience

  • 3-5 years experience in professional IT
  • A quick learner with highly logical troubleshooting skills
  • Install, configure, upgrade and maintain IT equipment, including desktop Mac's and PC's, laptop / notebooks, TV's, network, printer and other peripherals in accordance with Lavender's standards
  • Excellent interpersonal skills - one-on-one, over the phone and written
  • Great understanding of supporting both OS X and Windows workstation and server environments
  • Ability to support and administer Office 365
  • Experience with Adobe CC preferred
  • Solid understanding of practical networking fundamentals like firewalls, VLANs, routing and switching, WI-FI etc
  • Skilled in managing Windows Server including File Sharing, managing permissions to best practices, DNS, DHCP, and Active Directory
  • A solid understanding and hands on experience with implementing best practice security standards and protocols
  • Experience in managing VMWare, ESX
  • Experience in setting up, configuring and managing AWS and Azure environments
  • Experience in IT asset management
  • Experience working in a Digital Agency / Software House highly regarded

Educational Requirements

  • Degree in Information Technology or related areas
  • Microsoft certification preferred
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Business Development Executive

The Business Development Executive is responsible for selling services and solutions from SMB to Enterprise level businesses. The successful candidate will be a hunter, responsible for building and executing a proactive sales plan to drive revenue growth. This is a senior role and will require someone with exceptional client management, comfortable with engaging and presenting to C level executives.

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Business Development Executive

Lavender

When Lavender started we set out to do things differently to other agencies - to genuinely put consumer self-interest first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.

Lavender is a true CX Agency encompassing Consulting, Data, Marketing, Technology and Delivery. We marry our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

We help our clients be more valuable to their customers. We build a deep understanding of our clients’ businesses and their customers’ desired experience. We then enable our clients to bring customers’ desired experience to life. We recognise the interplay between channels and create value by planning seamless cross-channel customer journeys whether via mobile, web, social or traditional media.

We design and build interactive systems; we brand the systems and we create ongoing communication.

We feel about data the way other agencies feel about awards. We obsess about user experience, testing and measuring. Consequently, what we do works very well – for consumers and for clients.

Key Qualities & Experience:
  • A Bachelor's degree. Minimum 5-7 years consultative sales experience in a digital/technology related business development role.
  • Experience selling consulting and marketing services, digital and technology solutions and systems integration services is essential.
  • A proven track record of delivering new clients and business in the Financial Services, Insurance, Life Sciences, Travel/Media/Entertainment, Retail, Automotive, FMCG and Hi-Tech marketplace.
  • Established contacts and relationships with potential customers.
  • A proven record of delivering to sales KPI's.
  • Strong references.
Responsibilities:
  • Hunter profile with new business development mentality, ability and passion for driving consistent new client growth through cold calling, networking and continuous prospecting.
  • Passionate about Digital, Technology and Marketing Solutions having a commitment to stay current with industry and technology trends.
  • A solutions-oriented, consultative approach to uncover a client’s needs and identify solutions to these requirements from Lavender’s extensive suite of products, services and technology solutions.
  • Strong competency around CRM, CMS, campaign & marketing automation, website and mobile development and data is a requirement
  • High level knowledge of systems integration.
  • Competency in selling digital services and technology solutions.
  • A well-developed ability to establish, nurture and manage critical client relationships at the executive (i.e. CEO, COO, CFO, CIO) and influencer (i.e. IT Director, Marketing, Procurement, Engineers) levels, while adding value to their overall business organization.
  • Manage all aspects of sales cycle: forecast, prospect, qualify, propose, and close business.
  • Design and present professional demonstrations and presentations of Lavender’s products and services
  • Have a large existing network to generate leads from.
  • Exceptional written and oral presentation skills, responding to RFP’s and pitches.
  • Agency experience with the ability to work in a fast paced, agile team environment, across multiple departments.
Apply now