Nice people wanted.

We're always on the lookout for super, fabulous, out there, ambitious, stylish, mathematical, creative, nerdy, introspective, loud, insular, brave, stupidly funny, crazy, nice people. If this is you, email and tell us a bit about yourself.

Web Developer

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.

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Web Developer

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the Web Design (Email, Landing Pages, Web Applications) to actual code that will produce visual elements of the application. You will work with the Creative Team / UX and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Key Qualities:
  • Proficient in understanding web markup, including HTML5, CSS3
  • Knowledgable in CSS pre-processors such as LESS and SASS
  • Proficient in understanding Javascript and popular frameworks
  • jQuery
  • Angular
  • React
  • Basic knowledge / experience with NodeJS
  • Experience with automated workflows and scaffolding tools (Gulp, Grunt)
  • Proficient in understanding cross-browser compatibility
  • Proficient in understanding email clients rendering quirks
  • Proficient in understanding source control (Git)
Additional Qualities:
    Knowledgable in:
  • NodeJS frameworks (SailsJS, Express, Koa, Hapi)
  • RESTful architectural principles
  • CMS such as (KeystoneJS, Wordpress, Kentico and Sitecore)
  • Open source contributions (Github and the likes)
Responsibilities:
  • Develop HTML Emails and Landing Pages
  • Develop web applications
  • Build reusable code and libraries
  • Optimise builds and adhere to standards
  • Collaborate with other team members and stakeholders

Apply now
 

Senior Account Director

We are looking for the ultimate customer champion who is passionate about creating exemplary customer experiences.

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Senior Account Director

Key Qualities

  • The ultimate customer champion, passionate about creating exemplary customer experiences
  • Motivated and driven to create global best practice
  • A big thinker and brave innovator
  • An inspiring leader, excited by growing customer centric talent
  • A compelling presenter and story teller
  • Commercially astute
  • Proud and demonstrative of the Lavender value

Responsibilities

Team support and growth

  • Lead by example, demonstrating quality service and thinking
  • Manage an effective and motivated team that deliver work with 100% accuracy
  • Delegate clearly – upward and downward
  • Ensure you are the agency go to for client updates

Building a trusted client partnership

  • Understand key client's ambition, knowing that their success is your success
  • Provide expert opinion to clients based on your business, market and CX expertise
  • Own client satisfaction through ownership of the Client Satisfaction Survey results

Brief writing

  • Write insightful briefs that inspire creative and technology teams

Knowledge of client's business

  • Work closely with lead creative to deliver impactful CX ideas
  • Create and deliver client strategies and quarterly plans. You are a thought leader in this area
  • Make yourself the expert on the client's market and consumer trends in Australia and Globally
  • Own CX best practice
  • Create effective customer journeys that are relevant to the brand's segments and business goals

Managing process and measurement

  • Oversee AMs and AEs to deliver work that meets the brief on time and within budget
  • Positively critique and guide creative to ensure it is on brief and will cut through
  • Create meaningful test plans and push clients for results
  • Create strategic case studies for work for agency PR and award entries

Accuracy and quality control

  • Set clear standards on briefs and debriefs
  • Focus on attention to detail delivers 100% accuracy
  • Ensure all work is measured and results are shared across the agency

Confident presentation skills

  • Create inspiring presentations embedded in CX principles
  • Add value in every meeting through CX expertise
  • Confidently present and sell brave business solutions and creative ideas

Financial management and numeracy

  • Use Workbook to manage projects to a set margin
  • Work with Group Business Head to set, and meet annual and monthly revenue targets
  • Accurately forecast monthly revenue (within 10% margin)
  • Timesheet accurately and in a timely manner
  • Deliver on a set utilisation

Entrepreneurial business builder

  • Spot gaps in your client's business and lead proactive CX briefs to create ideas to fill them
  • Contribute to new business campaigns and pitches
  • Create pitch winning CX submissions
Apply now
 

IT Systems Technician

We are looking for a highly motivated IT Systems Technician to join our IT team. Based in Sydney city, the role is responsible for the day-to-day IT functions of our Sydney and Melbourne offices.

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IT Systems Technician

We are looking for a highly motivated IT Systems Technician to join our IT team. Based in Sydney city, the role is responsible for the day-to-day IT functions of our Sydney and Melbourne offices. The position is varied, being a mix of end-user support and server management and will provide the opportunity to work with a first class technology mix. You will need to be motivated to work autonomously and have excellent interpersonal skills in order to work alongside our driven and passionate team.

Desired Skills & Experience

  • 3-5 years experience in professional IT
  • A quick learner with highly logical troubleshooting skills
  • Install, configure, upgrade and maintain IT equipment, including desktop Mac's and PC's, laptop / notebooks, TV's, network, printer and other peripherals in accordance with Lavender's standards
  • Excellent interpersonal skills - one-on-one, over the phone and written
  • Great understanding of supporting both OS X and Windows workstation and server environments
  • Ability to support and administer Office 365
  • Experience with Adobe CC preferred
  • Solid understanding of practical networking fundamentals like firewalls, VLANs, routing and switching, WI-FI etc
  • Skilled in managing Windows Server including File Sharing, managing permissions to best practices, DNS, DHCP, and Active Directory
  • A solid understanding and hands on experience with implementing best practice security standards and protocols
  • Experience in managing VMWare, ESX
  • Experience in setting up, configuring and managing AWS and Azure environments
  • Experience in IT asset management
  • Experience working in a Digital Agency / Software House highly regarded

Educational Requirements

  • Degree in Information Technology or related areas
  • Microsoft certification preferred
Apply now
 

CX Strategy Director (Senior – Director Level)

We need a strategic superstar in the making! In particular, we need a strong senior CX strategist with proven experience, expertise and interest in the financial sector to play a leading role on our iconic financial brands; American Express and St George Group.

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CX Strategy Director (Senior – Director Level)

Lavender

When Lavender started we set out to do things differently to other agencies - to genuinely put consumers first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.

Lavender is a true CX Agency encompassing Consulting, Data, Creative, Technology and Delivery. We marry our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

We help our clients be more valuable to their customers. We build a deep understanding of our clients’ businesses and their customers’ desired experience. We then enable our clients to bring customers’ desired experience to life. We recognise the interplay between channels and create value by planning seamless cross-channel customer journeys whether via mobile, web, social or traditional media.

We design and build interactive systems; we brand the systems and we create ongoing communication.

We feel about data the way other agencies feel about awards. We obsess about user experience, testing and measuring. Consequently, what we do works very well – for consumers and for clients.

Key Lavender Qualities

  • Inspiring leader, driven by exemplary customer experiences
  • Driven to create global best practice
  • Big thinker and brave innovator
  • Customer champion
  • Motivated and driven
  • Commercially astute
  • Able to live and breathe the Lavender values

The Role

We are seeking an experienced and passionate leader in customer experience strategy and a relentlessly passionate believer in the value of delivering truly exceptional customer centric ideas and solutions.

A customer advocate with a strong track record of identifying, measuring and translating business and customer intelligence into creative ideas, platforms and organizational improvements that drive profitable behaviour change.

Ability and Skills

This person must be a strategic natural, a digital native and a true customer advocate, with core expertise covering;

  • Customer experience strategy development and delivery
  • Business/product auditing and analysis
  • Market and gap analysis
  • Proficient in data strategy – able to spot the key insights/trends
  • Exceptional customer journey/path to purchase mapping
  • Consumer research, segment and insight development
  • Communications strategy creative development
  • Making the complex inherently simple, by applying strategic models, frameworks and thinking
  • Technologically proficient: understanding key consumer and organizational digital platforms and how they all best connect
  • Results focused: data analysis / performance management
  • Stakeholder engagement and team management – able to take clients and the agency along for the journey
  • Exceptional presentation skills and workmanship with a fast and efficient work rate

Experience

  • 8-10 years in customer experience strategy
  • Minimum bachelor’s degree
  • Consultancy / agency backgrounds
  • Experience with large businesses in industries such as telecommunications, financial services and technology

Essential

  • A team player, a collaborator, a connector. Confidence is essential - but we don’t want any egos
  • A trusted and invaluable partner to senior clients and agency business leads to identify and spearhead immediate, short and long-term strategic goals
  • A champion of the strategy team, committed to helping raise the value and perception of strategy as a team within lavender
  • Embracing, championing and living the cx philosophy of lavender, as well as our culture and values, to become a respected and sought after go-to within the agency
Apply now
 

Business Development Executive

The Business Development Executive is responsible for selling services and solutions from SMB to Enterprise level businesses. The successful candidate will be a hunter, responsible for building and executing a proactive sales plan to drive revenue growth. This is a senior role and will require someone with exceptional client management, comfortable with engaging and presenting to C level executives.

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Business Development Executive

Lavender

When Lavender started we set out to do things differently to other agencies - to genuinely put consumer self-interest first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.

Lavender is a true CX Agency encompassing Consulting, Data, Marketing, Technology and Delivery. We marry our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

We help our clients be more valuable to their customers. We build a deep understanding of our clients’ businesses and their customers’ desired experience. We then enable our clients to bring customers’ desired experience to life. We recognise the interplay between channels and create value by planning seamless cross-channel customer journeys whether via mobile, web, social or traditional media.

We design and build interactive systems; we brand the systems and we create ongoing communication.

We feel about data the way other agencies feel about awards. We obsess about user experience, testing and measuring. Consequently, what we do works very well – for consumers and for clients.

Key Qualities & Experience:
  • A Bachelor's degree. Minimum 5-7 years consultative sales experience in a digital/technology related business development role.
  • Experience selling consulting and marketing services, digital and technology solutions and systems integration services is essential.
  • A proven track record of delivering new clients and business in the Financial Services, Insurance, Life Sciences, Travel/Media/Entertainment, Retail, Automotive, FMCG and Hi-Tech marketplace.
  • Established contacts and relationships with potential customers.
  • A proven record of delivering to sales KPI's.
  • Strong references.
Responsibilities:
  • Hunter profile with new business development mentality, ability and passion for driving consistent new client growth through cold calling, networking and continuous prospecting.
  • Passionate about Digital, Technology and Marketing Solutions having a commitment to stay current with industry and technology trends.
  • A solutions-oriented, consultative approach to uncover a client’s needs and identify solutions to these requirements from Lavender’s extensive suite of products, services and technology solutions.
  • Strong competency around CRM, CMS, campaign & marketing automation, website and mobile development and data is a requirement
  • High level knowledge of systems integration.
  • Competency in selling digital services and technology solutions.
  • A well-developed ability to establish, nurture and manage critical client relationships at the executive (i.e. CEO, COO, CFO, CIO) and influencer (i.e. IT Director, Marketing, Procurement, Engineers) levels, while adding value to their overall business organization.
  • Manage all aspects of sales cycle: forecast, prospect, qualify, propose, and close business.
  • Design and present professional demonstrations and presentations of Lavender’s products and services
  • Have a large existing network to generate leads from.
  • Exceptional written and oral presentation skills, responding to RFP’s and pitches.
  • Agency experience with the ability to work in a fast paced, agile team environment, across multiple departments.
Apply now
 

User Experience Architect

The User Experience Architect is responsible for driving the design of innovative experiences that meet Lavender and our client's objectives and goals. The Experience Architect brings a deep understanding of user-centred design with core strengths and experience in user research, interaction design and information architecture.

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User Experience Architect

Lavender

When Lavender started we set out to do things differently to other agencies.
To genuinely put consumer self-interest first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.

Lavender is a communication agency as well as a technology company. People try and pigeon hole Lavender as one or the other. But we do both. It means we create operational value as well as marketing value. With this attitude we can make a more meaningful impact on our clients’ customers. We often turn marketing into service.

We help our clients be more valuable to their customers. We build a deep understanding of our clients’ businesses and their customers’ desired experience. We then enable our clients bring customers’ desired experience to life.

We design and build interactive systems; we brand the systems and we create ongoing communication.

We feel about data the way other agencies feel about awards. We obsess about user experience, testing and measuring. Consequently, what we do works very well – for consumers and for clients.

Overview

The User Experience Architect is responsible for driving the design of innovative experiences that meet Lavender and our client’s objectives and goals. The Experience Architect brings a deep understanding of user-centred design with core strengths and experience in user research, interaction design and information architecture.

The User Experience Architect will demonstrate an ability to share knowledge of user-centred design across all facets of the business and help establish systems and a direction for our UX offering.

The User Experience Architect will be a key player in the client relationship as you create, develop and sell experience driven solutions and cement their confidence in Lavender and our product.

Key responsibilities
  • Lead the design of frameworks and work collaboratively with multiple teams to define key aspects of a proposed experience; its evolution across a multi-channel digital ecosystem; and how it reconciles business and user needs
  • Lead the creation of high quality deliverables based on user-centred design
  • Oversee the creation of visually compelling representations of the solution's high-level interaction, navigation and organisation design (e.g. concept models)
  • QA and develop sitemaps, process/screen flows, and wireframes; present key deliverables to clients
  • Oversee and provide thought leadership in the assessment of existing properties/sites for usefulness, usability, visual design, content and branding
  • Lead, oversee and provide thought leadership in participatory design/user testing sessions, as well as behavioural in-context and ethnographic research; manage client involvement in research
  • Develop and maintain relationships with key client stakeholders and colleagues at Lavender
  • Oversee the identification of opportunities to create business value and improve the user experience for our clients (based on user research, heuristics and best practice); develop visually compelling frameworks to communicate opportunities to senior clients
  • Prepare for and facilitate large client workshops to communicate key themes from stakeholder interviews; work with the team to achieve alignment on key success factors
  • Oversee and provide thought leadership on best practices and standards related to persona development/behavioural segmentation
  • Lead the development of user scenarios derived from personas/behavioural segments; ensure that scenarios respond to key user needs and highlight business opportunities
  • Play a leading role in Lavender’s business to create and develop new business opportunities for the agency
  • Define the UX approach for the agency and educate other staff members on user centred design techniques
Key qualities
  • Portfolio of work that includes samples from all areas of interaction design (user flows, wireframes, sitemaps, etc).
  • Highly organised with strong attention to detail
  • Excellent verbal and written communication
  • A proven track record of client development
  • Experienced senior member of teams
  • Experienced at receipt of client briefs
  • Experienced relationship builder
  • Skilled at building trust quickly
  • Ability to communicate honestly, openly and focussed on exceeding client expectations
  • Passionate about digital and the possibilities it brings for clients
  • Ability to thrive in an agile environment and multi task
  • Aptitude for smart and creative thinking
  • A high level of personal presentation
  • Ambitious and looking for accelerated growth plan to be a business leader
Key Qualifications
  • Degree required in design related discipline
  • 7+ years of professional experience in user experience design or related field
  • Experience in managing outside partners to achieve mutual goals
Apply now
 

Interaction Designer

Interaction Designers at Lavender routinely work on a variety of projects across our entire client base that integrate digital designs and experiences into spaces, brands, services and products. Working at Lavender means you’ll tackle all applied aspects of the design process, specifically concentrating on the UI, wire framing, physical and digital prototyping that is essential in delivering game changing work and products.

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Interaction Designer

Interaction Designers at Lavender routinely work on a variety of projects across our entire client base that integrate digital designs and experiences into spaces, brands, services and products. Working at Lavender means you’ll tackle all applied aspects of the design process, specifically concentrating on the UI, wire framing, physical and digital prototyping that is essential in delivering game changing work and products. If you’re an exceptional creative and technical thinker with a passion for pixels, binary and a knack for crafting compelling digital creative work, keep reading.


Once at lavender, you'll..
  • Work on projects that tackle problems across a variety of industries, helping influence the high-level strategy and create compelling tangible digital experiences that surprise and excite our clients and their customers alike.
  • Collaborate with technologists, strategists, analysts, developers and designers with different backgrounds to develop best in class design for our clients in the process solving challenging problems that other companies shy away from.
  • Create specific designs or prototypes that bring digital concepts to life and support the project strategy.
  • Apply a customer/human-cantered design process to craft digital experiences that can run the gamut from product interactions to websites to apps to software and beyond.
Relevant Skills:
  • Exceptionally strong visual, interface and interaction design work
  • Ability to convey concepts through wireframes, flows and mock-ups
  • Fluent in visual design tools, such as Photoshop and Illustrator
  • Fluent in creating rapid prototypes (for example, animations with After Effects, interactive prototypes with Flinto, Axure, etc.)
  • Coding for web and/or mobile app experience (JavaScript/CSS 3/HTML 5)
  • Deeper application development experience (C#, Objective-C etc.) would be a bonus but not a prerequisite.
  • Great at turning human behaviour and needs into real concepts.
  • Obsessed with what design and technology could do for people.
  • A systems thinker, you can logically visualize complex systems, user interaction flows and beautiful user interface.
  • Passionate about building, prototyping, and continually evolving digital products throughout the product life cycle.
  • Can articulate the value of design through verbal and visual presentation.
  • You love collaborating with others.
  • Are proactive with the ability to learn new tools and do self-guided work within a fast-paced environment.
  • Technology and design lie at your core, and you see bringing products to market as an important part of your design passion.
Relevant Experience:
  • 3-5+ year’s UX/Interaction design experience across a variety of digital channels.
  • Bachelor’s degree in relevant Design, New Media or an equivalent degree.
  • Experience in concept ideation, design strategy, prototyping, and crafting both the visual UI and over-arching digital UX and IA.
  • Strong verbal and written communication skills.
  • Extensive experience with a variety of graphic design and interactive tools including Illustrator, Photoshop and onscreen prototyping tools.
  • Have a point of view about your work and a passion for customer centric and visual design and continually learning new methods of designing digital experiences.
For Extra Credit:

Please include your answer to the question below in your cover letter.
What are your ‘top 3’ most well designed websites in the world right now? What do you like about them and if you could improve them, what would you do?

Application Process

Your portfolio should include at least 4 examples of work-related projects, indicating your role and contribution for each project. In particular, we want to hear about the process involved in developing the design or project. Bonus points if you include projects you have worked on as personal passion projects.
Apply now